10.1. Delivery costs. The costs of delivery will be as displayed on Our Site or otherwise informed by our sales team.
10.2. Delivery address. We will deliver goods to the address specified on the Order, you are responsible for ensuring that this is the correct address. The delivery address stated on the Order cannot be amended or changed. If such a change to the delivery address is requested, we may cancel the Order at our discretion.
10.3. When we will provide the goods. Our regular delivery schedules run on weekdays excluding public holidays. We will deliver the goods to you as soon as reasonably possible and we will contact you to agree a delivery date, which will be between 8-10 weeks after the day on which we accept your Order, unless otherwise agreed. We will use reasonable endeavours to complete delivery on or before any delivery dates which you have requested or we have estimated at the time of placing the Order. Any dates that we specify for delivery of the goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. We shall not be liable for any delay in delivery of the goods howsoever caused. We will not be obliged to offer any compensation for disappointment suffered. Upon giving reasonable notice to you, we may deliver the goods in advance of the stated delivery date.
10.4. We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event.
10.5. Delays outside our control. Delays outside our control means any act or event beyond our reasonable control, including without limitation, strikes, lock outs or industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
10.6. Collection by you. If you have asked to collect the goods from our premises, you can collect them from us by prior arrangement at a mutually agreed time and date which will be during our working hours of 9am-5pm on weekdays and 10am – 3pm Saturdays excluding public holidays (Working Hours).
10.7. Rearranging an agreed delivery. If you wish to change the delivery date once it is agreed then please give us no less than 3 working days’ notice prior to delivery. Notice within 3 working days of a pre-arranged delivery date will incur a rescheduling charge of £60. If you wish to delay your delivery beyond the agreed delivery date or beyond the delivery lead time agreed at the time of placing your Order then you accept that you will incur storage charges of £20 per week, or part week if applicable, per item. Requests for delivery by specific dates cannot be guaranteed.
10.8. If you are not at home when the goods are delivered. If no one is available at your specified delivery address on the mutually agreed date to take delivery the carrier will leave you a note informing you of how to rearrange delivery. The applicable delivery charges will not be refunded and a further charge will apply to the rearranged delivery in accordance with our charges for standard delivery.
10.9. If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery within 2 working days we will contact you for further instructions and may charge you for storage costs and any further delivery costs. Any charges levied under this clause are for the provision of an extra service and are non-refundable. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 13.2 will apply.
10.10. When you become responsible for the goods. Goods will be your responsibility from the time we deliver the goods to the address you gave us, or from the time you (or a carrier organised by you) collect the goods from us.
10.11. When you own the goods. You own the goods once we have received payment in full for the goods, including all applicable delivery charges, and when you take possession of the goods.
10.12. We may suspend supply of the goods if you do not pay. If you do not pay us for the goods in the required time, we may suspend supply of the goods until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the goods. As well as suspending the goods we can also charge you interest on your overdue payments.
10.13. How your goods will be delivered. Your goods will be delivered by a carefully selected third party carrier. You will be given the delivery details and will be able to liaise direct with the carrier.
10.14. You must provide adequate delivery instructions and prepare for your delivery. It is your responsibility to provide adequate delivery instructions and to undertake appropriate preparations for delivery, including (without limitation) to:
(a) advise at the time of Order or of delivery arrangement if there are any vehicle size or access restrictions which may affect the delivery;
(b) ensure that you, or a responsible adult on your behalf, are present to accept the delivery; and
(c) ensure there is clear and safe access to the address for the delivery vehicle; and
(d) ensure there is clear and safe access for the delivery team and the handling of the goods both to and within the premises; and
(e) provide non-slippery protection for your floors (both for carpets and wooden flooring). We cannot be held responsible for damage to floors or carpets; and
(f) ensure the delivery area for the goods is clean and clear of obstruction prior to our arrival. We are not responsible for moving any existing furniture or any other objects. We will not take any unwanted furniture or other objects away for disposal.
10.15. What will happen if you do not provide adequate delivery instructions or adequately prepare for delivery. If, in the sole discretion of
a. the delivery team, you have failed to comply with the provisions of clause 10.14 then:
the delivery team may return the goods to our depot, in which case the applicable delivery charges will not be refunded and clause 10.9 shall apply; or
b. if access within the premises is deemed to not be safe, clear of obstruction or appropriate you may choose for the goods to be left with you at the specified delivery address but not inside.
10.16. Additions to your Order. If you wish to add goods to an existing Order then we will use reasonable endeavours to fulfil your request. Such additional goods are not subject to the same promotional offers as the original goods unless the promotion is still active. Any excess payment due must be made prior to delivery of the additional goods and:
a. where the supply of such additional goods can be included within a delivery for the original Order, whether scheduled or not, without causing any delay, complications or extra costs (at our own discretion) then extra delivery charges for the additional goods will not apply.
b. where, despite reasonable endeavours to fulfil your request, we are unable to deliver the additional goods within an existing/planned visit then the additional goods will be treated as a new Order and a delivery charge will apply as normal.
10.17. Change in location of goods. The contract is based upon the goods being located at the delivery address as stated on the sales Order. In the event of the location changing at any time then we reserve the right to charge you for any excess in costs reasonably incurred by us as a direct result of such change in location of the goods.
10.18. Your obligations in relation to the goods. It is your responsibility to take reasonable care of the goods and keep the goods clean, safe and secure. If you intend to return or exchange the goods under clause 11 or 12, goods must be returned in the same condition as delivered to you, must not be used and must be covered and protected from any possible damage that may occur and this clause must be complied with until the goods are either posted to us, returned to our depot or collected by us.